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Privacy Policy

Privacy Policy

This Privacy Policy explains how Hidden Path processes personal data when you use our website, request information, or book guided nature walks and local day excursions.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact
01

Personal Data We Collect

We may collect identification and contact details, booking and payment information, route preferences, date and fitness details, communication records, and limited technical data such as device and usage information. Where relevant to a requested excursion, we may also process information needed to assess route suitability, meeting arrangements, weather-related adjustments, and return planning.

The categories of data collected depend on the booking stage and the information a user chooses to provide.
02

Sources of Personal Data

We receive personal data from website requests, email, and phone communications, as well as from booking and payment interactions. We may also obtain information from records created during customer service exchanges, excursion planning, and the operation of our website, including cookies and similar technologies where used.

Most data comes directly from users, while some technical data is generated automatically during site use.
03

Types of Cookies Used

We may use strictly necessary cookies for site operation, functional cookies to remember preferences, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and retention period.

Cookie use is limited to standard categories needed for operation, measurement, and preference handling.
04

Cookie Controls

Where cookies or similar technologies are used, users may manage them through browser settings and, where available, on-site preference controls. Disabling certain cookies may affect basic site functions, form handling, or the accuracy of usage measurements.

Cookie preferences can usually be adjusted through browser settings, and some browser controls may limit site functionality.
User Rights

Your Rights

Depending on your location and the circumstances of processing, you may have rights relating to access, correction, deletion, restriction, objection, and data portability. You may also have the right to lodge a complaint with a competent supervisory authority.

Available rights may vary depending on the legal basis for processing and applicable law.
Requests

How to Make a Request

To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may need to confirm your identity and may decline a request where the law permits or requires us to do so.

We may ask for information needed to verify identity before acting on a request.
Data Retention

Data Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including booking administration, customer support, legal compliance, dispute handling, and recordkeeping. When data is no longer required, we delete it or anonymize it where appropriate.

Retention periods depend on the purpose of collection and any legal or accounting obligations that apply.
Policy Updates

Policy Updates

We may update this policy from time to time to reflect changes in our processing practices, legal requirements, or service operations. The revised version will apply from the date it is published unless a different effective date is stated.

We review this policy when our practices or legal obligations change.
GDPR
Regulation

GDPR Overview

Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, compliance with legal obligations, legitimate interests, or consent where required. We limit processing to what is relevant for booking, operating, and supporting our services.

Regulatory context
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Comissão Nacional de Proteção de Dados (CNPD)
This section is intended for individuals whose data is processed under the GDPR.
GDPR-aware privacy practices

Your GDPR Rights

Subject to legal conditions, you may have the right to access, rectify, erase, restrict, or object to processing, and to receive a copy of certain data in a portable format. Where processing is based on consent, you may withdraw consent at any time without affecting prior lawful processing.

GDPR rights are available only to the extent they apply to the relevant processing activity.

Privacy Contact

Privacy email
[email protected]
Privacy phone
+351 917 429 957
Postal address
Rua Principal de Algeruz 3239, 2950 Palmela
Privacy contact

Use the contact details below for privacy questions, requests, or complaints about this policy.

Contact Page
01 · Purpose

How We Use Personal Data

We use personal data to respond to enquiries, manage bookings, confirm route suitability, coordinate meeting and return details, process payments, provide guided excursions, handle customer support, maintain records, improve website performance, and meet legal, accounting, and security obligations. We may also use data to manage weather or access-related changes to an excursion and to communicate important service information.

Processing is limited to operational needs and the purposes described below.
02 · Sharing

Sharing with Service Providers

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking, administration, security, and customer service. These parties may process data only under instructions or contractual obligations appropriate to their role.

Service providers receive only the information needed to perform their assigned functions.
03 · Legal basis

Legal Disclosures

We may disclose personal data when required to comply with law, lawful requests, court orders, tax obligations, or other regulatory duties. We may also share information where necessary to establish, exercise, or defend legal claims.

Disclosure to public authorities is limited to situations where a valid legal basis exists.